Return Policy

Returns

We do not accept returns on subscriptions or items included in subscription boxes. We only replace items if they are defective, damaged, or missing from your shipment. If an item arrives damaged or is missing from your box, send an email to VIP Smiles Customer Care (support0@vipsmiles.com ) within 7 days of delivery and we will mail you a replacement item at no cost to you. If the item is damaged, you may be asked to email us a photo of the item, which will be be used to improve quality assurance processes. Replacements are approved at the sole discretion of Dr. Catrise Austin. All attempts will be made to replace your item with an identical or similar item. This means that we will make every attempt to match the color and/or variant of the item we are replacing. If an identical or similar item is not available, we reserve the right to offer you a choice between a non-identical replacement item of similar value or a credit on your account.

VIP Smiles, LPC is not responsible for damage that occurs due to weather, postal carrier handling, or which occurs after the postal carrier has delivered your package.

Refunds:

Subscriptions are non-refundable.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, replacement items will also be shipped directly to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, replacement items will be shipped to the giver's address.

Shipping:

Items will be shipped to the address listed in your account within 3-5 business days.